HelloGold

For all queries, please email [email protected]

We have closed down our retail business and no longer monitor social media feeds

We have now concluded the sale of all the remaining gold. The proceeds from the gold should be reflected in the cash balance in your HelloGold app. Once we receive funds from our refinery, we will be processing cash transfers to your bank account on record.

If you have previously provided your bank details to us, you do not have to do anything as our system will automatically process the funds to your designated account.

If, however, you have never made a cash withdrawal before, can you pls make a cash withdrawal request where it will prompt you to provide details of your bank account and to upload proof of the bank account – eg a bank statement with the name of the bank, your full name and the bank account number. Provided we have all your correct bank details, we expect that all payments will be made within the next 5 working days.

Cash withdrawals made before today should also take no more than 5 working days.

After Friday, 10 February 2023, we will continue to receive bank details from customers who have not previously provided us with this detail. But we will be processing payments out on a weekly basis each Friday until Friday, 10 March 2023. Beyond 10 March 2023, we will process payments out on the last working day of each month on a monthly basis.

If you have any questions, please contact us on
· 1 300 130 888 (within Malaysia) +603 7661 6228
(outside Malaysia)
· [email protected] (thailand) [email protected] (Malaysia); or
· the in-app chat

Dear Customer

I am afraid that HelloGold’s operations in Malaysia and Thailand will be closing by Thursday, 2 February 2023.

While we continue to believe in the value of gold as part of your financial portfolio, we have decided that our business in its current form is no longer commercially viable in the current market conditions

Our customers are free to continue to buy and sell gold, and to withdraw their cash until 7am (Malaysia), Thursday, 2 February 2023.

Any gold that remains in their account after 7am (Malaysia), Thursday, 2 February 2023 [6am (Thailand)] will be sold at 12pm (Malaysia), Thursday, 2 February 2023 [11am (Thailand)] at the prevailing price. All funds will then be transferred to their bank account on record within 5 working days.

For Smart Saver customers, all Smart Saver gold will be delivered into their HelloGold account for our customers to sell and withdraw their funds by 12pm (Malaysia), Friday, 27 January, 2023.
We expect that the platform may experience high traffic following this announcement and therefore apologise in advance for any inconvenience caused. However, we would like to reassure our customers that we are taking steps to minimise any inconvenience.

Lastly, we would like to take this opportunity to personally thank our customers for all their support over the course of our journey and we hope that one day we may serve you again.

If you have any questions, please contact customer service on
· 02-0263938 (Thailand) / 1 300 130 888 (within Malaysia) +603 7661 6228
(outside Malaysia);
· [email protected] (thailand) [email protected] (Malaysia); or · the in-app chat

Congratulations to our Chief Legal Officer Nawal Ismail, who was named as one of the Most Influential Women in Islamic Business and Finance 2022 by Cambridge IFA.

Nawal received her certificate of recognition at the Cambridge IFA awards ceremony in Jakarta, Indonesia this past December.

Cambridge IFA

Fun fact! What is gold in one nation may not be gold in another.

In Germany, for example, a piece of jewellery with a fineness of 333 is termed golden jewellery but, in Lithuania, it is merely identified as a metal because it contains no significant amount of gold.

Kewangan anda, pilihan anda. Pilih keputusan yang terbaik untuk masa hadapan yang cerah.

Cuba fikir, jika anda boleh capai sesuatu pada tahun baru, apakah matlamat itu?

Save this tips and start saving.

Making even the smallest change to finances might be daunting for many budget-conscious families. We believe there are financial solutions for everyone, regardless of lifestyle or financial status.

Don’t knock it until you’ve tried it!

What’s your financial goal in 2023? Remember that the goal is growth, not perfection.

Taking any steps toward your goal is preferable to taking none, and you will be astonished at how much those small efforts count.

Use Ezmir’s Referral Code MOHD65KN for a rebate, next time you want to buy gold with us!

Ragu-ragu? Atau yakin? 🤷🏻‍♀️🤷🏻‍♂️

Kita hanya berbaki beberapa hari sebelum menyambut tahun baru 2023. Jom kongsikan dengan kami dengan hanya SATU perkataan.

It’s that time again!

Setting yourself up for financial wellness is no easy task, and taking any step may be a giant leap toward a better future.

#2023

Season’s greetings from all of us!

We’ll be taking a break and spend time with our friends and family. We hope you are too.

With that, you may experience a few delays and limited support from us. But rest assured all other HelloGold features will remain unaffected.

Hasil tinjauan World Gold Council menunjukkan bahawa emas boleh memainkan peranan dalam penilaian semula peruntukan aset ini.

Apabila diminta untuk menerangkan peranan utama emas dalam portfolio, sebahagian besar mereka yang memiliki emas meletakkan kepelbagaian dan lindung nilai inflasi di atas semua pertimbangan lain.