ZAFESHA NETWORK & MARKETING SDN BHD (SSM 1225442-U) ๐ง๐๐ ๐ญ๐๐๐๐ฆ๐๐ ๐ฆ๐ง๐ข๐ฅ๐ฌ
Our story began in 2017. Kisah kami bermula pada 2017.
Back then, we were a company that primarily supply health product through online business. In 2018, we expand our product range to beauty product mainly foundation and other complementary beauty essential for women nowadays. Today, we are privileged to connect with hundreds of customers every day with exceptional products throughout Malaysia. Pada masa itu, kami adalah syarikat yang terutamanya me
mbekalkan produk kesihatan melalui perniagaan dalam talian. Pada tahun 2018, kami memperluaskan rangkaian produk kami kepada produk kecantikan terutamanya asas dan keperluan kecantikan percuma lain untuk wanita pada masa kini. Hari ini, kami dapat berhubung dengan beratus-ratus pelanggan setiap hari dengan produk luar biasa di seluruh Malaysia.
๐ข๐จ๐ฅ ๐ ๐๐ฆ๐ฆ๐๐ข๐ก
A cosmeceutical solution provides focussing on its aesthetic values. Penyedia penyelesaian cosmeceutical memfokuskan pada nilai estetiknya.
๐ข๐จ๐ฅ ๐ฉ๐๐ฆ๐ฆ๐๐ข๐ก
A preferred cosmeceutical solution provider emphasising the integrity of ingredients selected for protection, comfort and rejuvenation. Penyedia penyelesaian cosmeceutical yang disukai menekankan integriti bahan yang dipilih untuk perlindungan, keselesaan dan peremajaan.
๐ข๐จ๐ฅ ๐จ๐ก๐๐ค๐จ๐ ๐ฆ๐๐๐๐๐ก๐ ๐ฃ๐ฅ๐ข๐ฃ๐ข๐ฆ๐๐ง๐๐ข๐ก
Our conviction is to produce solutions developed based on well-researched empirical data emphasising the integrity of ingredient selected for protection, comfort and rejuvenation best for Asian skin. Keyakinan kami adalah untuk menghasilkan penyelesaian yang dibangunkan berdasarkan data empirikal yang diteliti dengan baik yang menekankan integriti ramuan yang dipilih untuk perlindungan, keselesaan dan peremajaan yang terbaik untuk kulit Asia.
๐ฆ๐๐๐ฅ๐๐ ๐ฉ๐๐๐จ๐
P - Professional
E - Effective
A - Alliance
C - Committed
E - Eagerness
๐๐๐ฅ๐ง๐๐๐๐๐๐ง๐
1) Halal Malaysia
2) Health Science Authority (HSA) Singapore
3) Kementerian Kesihatan Malaysia Approval (KKM)
๐ง๐๐ฅ๐ ๐ฆ & ๐๐ข๐ก๐๐๐ง๐๐ข๐ก๐ฆ
Welcome to Zafesha! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.
๐๐ฒ๐ป๐ฒ๐ฟ๐ฎ๐น ๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป
Zafesha is a beauty and cosmetics brand based in Malaysia. Our website offers skincare and beauty products, along with tips, tutorials, and updates on promotions. The content provided is for informational purposes only and is not a substitute for professional dermatological or medical advice.
๐จ๐๐ฒ ๐ข๐ณ ๐ช๐ฒ๐ฏ๐๐ถ๐๐ฒ
- You agree to use this website for lawful purposes only.
- You shall not misuse the site by introducing viruses, sending spam, or engaging in harmful or unlawful activities.
- Zafesha reserves the right to modify, suspend, or discontinue any aspect of the website at any time without notice.
๐ข๐ฟ๐ฑ๐ฒ๐ฟ๐ & ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐๐ฎ๐ถ๐น๐ฎ๐ฏ๐ถ๐น๐ถ๐๐
- All product orders are subject to availability.
- We reserve the right to cancel or refuse any order at our discretion.
- You will receive a confirmation email upon placing an order. If there are any issues, we will contact you directly.
๐ฃ๐ฎ๐๐บ๐ฒ๐ป๐๐ & ๐ฃ๐ฟ๐ถ๐ฐ๐ถ๐ป๐ด
- Prices are listed in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless stated otherwise.
- Full payment must be made at checkout via our accepted payment methods.
- Prices and product availability are subject to change without notice.
๐ฆ๐ต๐ถ๐ฝ๐ฝ๐ถ๐ป๐ด & ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐
- We offer local and international shipping, subject to our Shipping Policy.
- Delivery times are estimates and may vary due to external factors.
- Zafesha is not responsible for delays or damages once a package is handed over to the courier service.
๐ฅ๐ฒ๐๐๐ฟ๐ป๐ & ๐ฅ๐ฒ๐ณ๐๐ป๐ฑ๐
- Returns are accepted within 7 days of receipt for unused and unopened items only.
- Refunds are subject to inspection and approval.
- Shipping fees are non-refundable unless the return is due to our error.
๐๐ถ๐บ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐๐ถ๐ฎ๐ฏ๐ถ๐น๐ถ๐๐
- While we strive to provide accurate product information, Zafesha does not guarantee that all content is free from errors.
- We are not liable for any adverse skin reactions or results from the use of our products. Please consult a medical professional if you have skin conditions or allergies.
- Use products as directed and perform patch tests where applicable.
๐ฃ๐ฟ๐ถ๐๐ฎ๐ฐ๐ ๐ฃ๐ผ๐น๐ถ๐ฐ๐
- We collect personal data in accordance with our Privacy Policy.
- Your information is kept confidential and will not be shared with third parties except as required by law or for order fulfillment.
๐๐ป๐๐ฒ๐น๐น๐ฒ๐ฐ๐๐๐ฎ๐น ๐ฃ๐ฟ๐ผ๐ฝ๐ฒ๐ฟ๐๐
- All images, text, logos, and content on this website belong to Zafesha.
- Reproduction or distribution of our content without written permission is prohibited.
๐๐ผ๐๐ฒ๐ฟ๐ป๐ถ๐ป๐ด ๐๐ฎ๐
These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising shall be settled in the courts of Malaysia.
๐๐ต๐ฎ๐ป๐ด๐ฒ๐ ๐๐ผ ๐ง๐ฒ๐ฟ๐บ๐ & ๐๐ผ๐ป๐ฑ๐ถ๐๐ถ๐ผ๐ป๐
Zafesha reserves the right to update or modify these terms at any time. Continued use of the website after changes are posted constitutes your acceptance of the revised terms. If you have any questions about these Terms & Conditions, please contact us:
Thank you for choosing Zafesha for your beauty and skincare needs!
๐ฃ๐ฟ๐ถ๐๐ฎ๐ฐ๐ ๐ฃ๐ผ๐น๐ถ๐ฐ๐
At Zafesha, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.
๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป ๐ช๐ฒ ๐๐ผ๐น๐น๐ฒ๐ฐ๐
We may collect the following types of information:
Personal Information:
- Name, contact number, email address, shipping and billing address
- Payment details (processed securely via third-party payment gateways)
Order Information:
- Purchase history, cart contents, and delivery preferences
Website Usage Data:
- IP address, browser type, device information, and browsing behavior using cookies and analytics tools
Marketing Preferences:
- Your opt-in choices for newsletters, promotions, or updates
๐๐ผ๐ ๐ช๐ฒ ๐จ๐๐ฒ ๐ฌ๐ผ๐๐ฟ ๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป
Your information may be used for the following purposes:
- To process and deliver your orders efficiently
- To provide customer support and respond to inquiries
- To improve our website functionality and user experience
- To send order confirmations, shipping updates, and promotional materials (only with your consent)
- To comply with legal obligations and protect our rights
๐๐ฎ๐๐ฎ ๐ฃ๐ฟ๐ผ๐๐ฒ๐ฐ๐๐ถ๐ผ๐ป & ๐ฆ๐ฒ๐ฐ๐๐ฟ๐ถ๐๐
We implement appropriate security measures to protect your data:
- Data is stored on secure servers with limited access
- Sensitive information (such as payment details) is encrypted and processed through secure platforms
- Only authorized Zafesha personnel have access to personal data
Please note that while we do our best to protect your data, no internet transmission is 100% secure.
๐ฆ๐ต๐ฎ๐ฟ๐ถ๐ป๐ด ๐ผ๐ณ ๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป
We do not sell, trade, or rent your personal information. We may share your information with:
- Payment processors (e.g., BillPlz, Chip) to complete transactions
- Shipping partners for order delivery
- Marketing or service providers (e.g., email systems) with your consent
- Legal authorities when required by law
๐๐ผ๐ผ๐ธ๐ถ๐ฒ๐ & ๐ง๐ฟ๐ฎ๐ฐ๐ธ๐ถ๐ป๐ด ๐ง๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ถ๐ฒ๐
Our website uses cookies and similar technologies to enhance your experience:
- Cookies help us understand user preferences, track site performance, and deliver targeted ads
- You can manage cookie settings in your browser, but some features may not function optimally if disabled
๐ฌ๐ผ๐๐ฟ ๐ฅ๐ถ๐ด๐ต๐๐ & ๐๐ต๐ผ๐ถ๐ฐ๐ฒ๐
You have the right to:
- Access or correct your personal information
- Request deletion of your data (where legally permissible)
- Opt out of marketing communications at any time by clicking the โunsubscribeโ link or contacting us
๐ฅ๐ฒ๐๐ฒ๐ป๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐๐ฎ๐๐ฎ
We retain your information for as long as necessary to:
- Complete purchases and provide customer support
- Comply with legal, regulatory, and tax requirements
- Maintain order and transaction history for service quality
๐ง๐ต๐ถ๐ฟ๐ฑ-๐ฃ๐ฎ๐ฟ๐๐ ๐๐ถ๐ป๐ธ๐
Our website may contain links to other websites (e.g., social media platforms or beauty blogs). Zafesha is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
๐๐ต๐ฎ๐ป๐ด๐ฒ๐ ๐๐ผ ๐ฃ๐ฟ๐ถ๐๐ฎ๐ฐ๐ ๐ฃ๐ผ๐น๐ถ๐ฐ๐
We may update this policy from time to time. Any changes will be posted on this page with the revised effective date. Your continued use of our website constitutes acceptance of these changes. If you have any questions about this Privacy Policy, please contact us at:
Thank you for choosing Zafesha for your beauty and skincare needs!
๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐ฃ๐ผ๐น๐ถ๐ฐ๐
At Zafesha, we are committed to delivering your beauty and skincare products safely and efficiently. This Delivery Policy outlines our shipping process, timelines, charges, and related terms.
๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐๐ผ๐๐ฒ๐ฟ๐ฎ๐ด๐ฒ
- We currently deliver to addresses throughout Malaysia.
- International shipping may be available for selected countries โ please check during checkout or contact us directly.
- Delivery availability is subject to serviceable areas supported by our courier partners.
๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ถ๐ป๐ด & ๐ฆ๐ต๐ถ๐ฝ๐ฝ๐ถ๐ป๐ด ๐ง๐ถ๐บ๐ฒ
- Orders are processed within 1โ2 business days after confirmation of payment.
- Standard delivery within Peninsular Malaysia typically takes 2โ5 business days.
- Delivery to East Malaysia may take 3โ7 business days.
- During peak seasons or public holidays, there may be slight delays.
๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐๐ต๐ฎ๐ฟ๐ด๐ฒ๐
- Standard delivery rates will be calculated and shown at checkout.
- Depending on promotions, free shipping may be offered for orders above a certain amount (e.g., RM200).
- Additional charges may apply for express shipping or delivery to remote areas.
๐ง๐ฟ๐ฎ๐ฐ๐ธ๐ถ๐ป๐ด & ๐ก๐ผ๐๐ถ๐ณ๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You may track your order directly on the courierโs website or via the link provided.
๐๐ฎ๐ถ๐น๐ฒ๐ฑ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ถ๐ฒ๐ & ๐ฅ๐ฒ๐ฑ๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐
- If a delivery fails due to incorrect address or recipient unavailability, redelivery charges may apply.
- Please ensure someone is available to receive the package at the provided address.
- Unclaimed deliveries after multiple attempts may be returned to us and subject to restocking fees.
๐๐ฎ๐บ๐ฎ๐ด๐ฒ๐ฑ ๐ผ๐ฟ ๐ ๐ถ๐๐๐ถ๐ป๐ด ๐๐๐ฒ๐บ๐
- If you receive a damaged package or find items missing, please notify us within 48 hours of delivery.
- Photo evidence may be required for verification.
- We will offer a replacement or refund depending on the situation.
๐ฅ๐ฒ๐๐๐ฟ๐ป๐ & ๐ฅ๐ฒ๐ณ๐๐ป๐ฑ๐
- Returns are accepted only for defective, incorrect, or damaged items.
- Products must be unused and returned in original packaging.
- Due to hygiene concerns, opened or used cosmetics cannot be returned unless faulty.
- Approved refunds will be processed within 7โ14 business days.
๐๐ต๐ฎ๐ป๐ด๐ฒ๐ & ๐๐ฎ๐ป๐ฐ๐ฒ๐น๐น๐ฎ๐๐ถ๐ผ๐ป๐
- Orders can be cancelled before they are processed for shipping.
- Once an order has been shipped, we are unable to cancel or make changes.
- For urgent requests, please contact our customer support as soon as possible. If you have any questions about this Delivery Policy, please contact us at:
Thank you for choosing Zafesha for your beauty and skincare needs!
๐๐ฎ๐ป๐ฐ๐ฒ๐น๐น๐ฎ๐๐ถ๐ผ๐ป & ๐ฅ๐ฒ๐๐๐ฟ๐ป ๐ฃ๐ผ๐น๐ถ๐ฐ๐
At Zafesha, we value customer satisfaction and aim to ensure a smooth experience with every order. This Cancellation & Return Policy outlines the guidelines for cancelling orders, returning products, and requesting refunds.
๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐๐ฎ๐ป๐ฐ๐ฒ๐น๐น๐ฎ๐๐ถ๐ผ๐ป๐
- Orders can be cancelled before they are processed for shipping.
- Once an order has been shipped, it can no longer be cancelled.
- To cancel an order, please contact our customer service team as soon as possible with your order number.
๐ฅ๐ฒ๐๐๐ฟ๐ป ๐๐น๐ถ๐ด๐ถ๐ฏ๐ถ๐น๐ถ๐๐
We accept returns under the following conditions:
- The item is defective, damaged during delivery, or incorrect.
- The return request is made within 7 days of receiving the item.
- The item must be unused, in its original packaging, and in a resalable condition.
- Due to hygiene reasons, certain products such as opened cosmetics, skincare, or personal care items are ๐ป๐ผ๐ป-๐ฟ๐ฒ๐๐๐ฟ๐ป๐ฎ๐ฏ๐น๐ฒ unless they are damaged or incorrect.
๐ฅ๐ฒ๐๐๐ฟ๐ป ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐
To initiate a return:
- Contact us at [email protected] with your order number and reason for return.
- Include photo evidence if the item is damaged or incorrect.
- Once approved, you will receive return instructions.
- Returns must be shipped at the customerโs expense unless the return is due to our mistake.
๐ฅ๐ฒ๐ณ๐๐ป๐ฑ ๐ฃ๐ผ๐น๐ถ๐ฐ๐
- Refunds will be processed within ๐ณโ๐ญ๐ฐ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฑ๐ฎ๐๐ after we receive and inspect the returned item.
- Refunds will be made via the original payment method.
- Shipping fees are ๐ป๐ผ๐ป-๐ฟ๐ฒ๐ณ๐๐ป๐ฑ๐ฎ๐ฏ๐น๐ฒ unless the return is due to a Zafesha error.
- If you prefer a replacement instead of a refund, we will arrange for the correct item to be shipped.
๐ก๐ผ๐ป-๐ฅ๐ฒ๐๐๐ฟ๐ป๐ฎ๐ฏ๐น๐ฒ & ๐ก๐ผ๐ป-๐ฅ๐ฒ๐ณ๐๐ป๐ฑ๐ฎ๐ฏ๐น๐ฒ ๐๐๐ฒ๐บ๐
The following items are not eligible for return or refund:
- Opened or used beauty, skincare, and cosmetic products
- Items marked as final sale or clearance
- Gift cards or promotional vouchers
- Personalized, special-order, or limited edition items
๐ ๐ผ๐ฑ๐ถ๐ณ๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป๐ ๐๐ผ ๐ฃ๐ผ๐น๐ถ๐ฐ๐
Zafesha reserves the right to update or modify this policy at any time. Any changes will be posted on our website along with the updated effective date. If you have any questions about this Cancellation & Return Policy, please contact us at:
