Hair by Lynn Houston

ylynnhouston.weebly.com ,
6 poplar road, Rosehill, Aberdeen, Ab165es, 01224486309. Hair services for ladies, gents, kids and all ganders .Offering The hair movement smoothing system, cutting, colouring, colour correction, hair-up, I use Mowan mengix10, schwarzkopf professional and Alfaparf Milano. Specialising in individual pre bonded extensions, individual micro ring and micro ring weaves, hair feathers and hair tinsel/dazel. I supply and fit my own branded quality 100% human remi hair extensions . Beauty treatments include facial waxing, eyelash and eyebrow tinting. Hair by Lynn Houston ,Terms & Conditions. Cancellations, Non-Refundable Booking Fees and No-Shows. In order to book your appointment, we may require a non-refundable booking fee to be taken at the time of booking. This will be done via a secure payment link from sum-up, or in person with cash or card . In the event of a late cancellation with less than 48 hours of your appointment start time you will be charged at 50% of the total appointment
cost, if you do not arrive for your appointment you will be charge 100% of the appointment cost, this will be requested via secure payment
link from sum-up or paid in cash. We do not send appointment reminders, so please make sure that you know when your appointment is. We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated the same as a nonrefundable booking fee and will be retained in proportion to the above late cancellation charges . If you do not show up for your appointment we will require payment in full in advance of any new appointment. We also reserve the right to
refuse any person any service at any given time. Lateness
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients
after your appointment. So if you are more than 10 minutes late, we may cancel your appointment and apply the above terms as a no-show. Patch Testing
For all new hair colour clients, we will need to carry out a patch/sensitivity test before your appointment. You will be asked to sign a form to confirm that this has been carried out. Regular client will be patch tested at 12 monthly intervals. Complaints and Feedback
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the
highest standards in everything we do. Complaints are rare but we take them very seriously, we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback. If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left preferably within 48 hours. We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 2 weeks. If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you have received from us looks like. If you alter your service/treatment elsewhere or by yourself we will not be able to rectify any problems and will be unable to offer any sort of resolution. Property Loss or Damage
It is your responsibility as the owner to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to carelessness. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property. Other Terms & Conditions
Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon
booking, consultation or at your appointment.







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