Vicky Lane Hair

I'm raising £500 for the Let's Shine Together Initiative supporting Domestic Violence shelters throughout the UK. I will be walking up Snowdon with the shine together team on Sunday 6th September ⛰️🚶‍♀️

Small donations will be greatly appreciated 💞💞

Please share 💞🫶🏻💞🫶🏻💞🫶🏻

Help raise £500 to for the Let's Shine Together Initiative supporting Domestic Violence shelters throughout the UK. – JustGiving Crowdfunding Iʼm raising money to for the Let's Shine Together Initiative supporting Domestic Violence shelters throughout the UK. . Support this JustGiving Crowdfunding Page.

I have been a bit quiet recently 😞 I don’t dwell on the negative as I try to turn things into a learning opportunity and use them to grow from. But this one floored me and I really struggle with it 🥺🥺
It’s a bit of a long one so grab a coffee ☕️🧐

Quick recap before I started as usual just to double check we’re all good 🤩🤩 client was really happy and chatty during the 5 hour appointment 😎🤩💞 lots of photos. She hugged me and was very happy when she left 🙌🏻🙌🏻

When I sent the photos later that night she replied again saying how much she loved her hair 💞💞

This was later deleted 😞

Communication is massive to me so I have torn myself apart thinking of how I could of dealt with things better 😳 differently 😳 more clearly 😳

This colour correction client has been coming to me for 3 appointments over 3 years. Working towards being lighter cleaner with a cool 😎 tone keeping her length 🤩🤩

We started off our consultation through text messages and follow it up with an in person catch up and skin test.

During the consultation we shared inspiration photos of likes and dislikes. We decided on icy white silver tone with a root stretch and a less dense foil placement for a softer more natural grow out. Still with the mission of growing out the last few inches of old warmer colour that we can’t re bleach because previous tests it had snapped. We also went through aftercare home toners, treatments and product recommendations.

Fast forward 2 days and I received a messages saying she didn’t like her colour and was really unhappy. She said she felt very dark at the roots patchy grey with warm sections and no shine. She expressed how expensive I was and that she should be happy with her hair. She wanted me to redo it, strip the colour out lighten the front and re tone with more shine for free or refund her money.

I was absolutely floored 🥺🥺 not only because she was saying how upset she was but also by the passive aggressive tone she was using.

My reply was re explaining what our agreement was and sending the photos to help explain what I had done jurying the appointment.
I explained that I don’t offer refunds and it’s not a colour correct

This client actually sent an apology message 5 days later saying sorry how she reacted. she had washed it and loved her colour again and was really happy.

(So technically is all forgiven and I can rebook her next appointment)
So what would you do? Because the end of the day It's just a job and it's not personal 🥺🥺

But for me after what was said I don't feel I can't put myself through that again.
Because it is personal and I have feelings too 🥺 not just a job it's my passion 💞💞

Please don't comment unless it's helpful as am not sharing this to badmouth a client (we all have difficult days) I am genuinely seeing if I could of handled things differently as I was upset by how things turned out
Vicky from the Wirral
Banding Colour Correction Educator
Changing hairdressing education

To bleach or not to bleach 🤩🥴🤩🥴🤩

It was a yesssss 🤩🤩 from me 💞💞 results to follow 😍😍

For me consultation is one of the best bits 🥰🥰 each one being a little different 🙌🏻🙌🏻

We as hairdressers have always been expected to provide consultation for free and provide our knowledge and expertise to earn trust to gain clients 🤩🥰🤩🥰

I offer 2 types and charge for both. This all depends on time and what am doing after the client has left. This client had an in salon consultation then I did 2 hair tests to make sure I get the results she want 🙌🏻🙌🏻🙌🏻

If you look at from a different perspective 🧐🧐

Your employed in an office and your boss asks you to come in 20mins early, bring your own computer to work and work an hour over time at home using your own internet and electricity 🥴🥴

What would be your response 🫣🥴🫣🥴

We need to normalise our working hours and values our time 🥰🥰🥰 am not saying wack up your prices am simply saying we need to value all of our services 👏🏻🙌🏻👏🏻🙌🏻 # # #

Vicky from the Wirral 😝
Banding Colour Correction Educator
Changing hairdressing education


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