Izaan Hospital Official

Izaan Hospital Official In the arms of healing, miracles happen.

a. Your stay in our care
We will provide you and your family with details about the services we provide and answer some of the questions you might have about your stay. We pride ourselves on creating a friendly, caring environment in our hospital, with our committed staff providing treatment and care tailored to meet the individual needs of you and your family.
Our promise to you


b. Our promise to you
We understand that any illness can be worrying for patients, carers and their families, and that it can affect family, work and social life. With this in mind, we promise we will work with you and your carer to provide and plan the best possible care and treatment by:
i. Providing information for you and your family about how to help with your recovery, especially when you return home
ii. Involving you as an equal partner at all times.


c. It’s okay to ask
Don’t be afraid to ask if you don’t understand something. We want you to play an active part in your care and treatment. Communicating and understanding Good communication is vital, as we want you to understand what is happening with your care at all times. It is important that you understand any tests or treatment you need, so that you can give your permission for these to take place and you have the right to understand what your care involves. We will explain any tests or treatment you need and may ask you to sign a consent form in some cases. If you have any questions about your treatment, a member of staff will be happy to answer them – it’s okay to ask.


d. Comments, compliments and suggestions
We welcome all forms of feedback about our staff and services. Your compliments, or concerns, help us to make improvements to the services we provide. We also carry out short patient surveys and you may be asked to complete one of these.



E.Privacy and dignity
Safeguarding your privacy and dignity applies to all aspects of hospital care. However, in exceptional circumstances (for instance where the patient needs very specialised or urgent care), providing such care for the patient may have to take priority. Where mixing does occur, it must be in the interest of all the patients affected.


F.Your care team
Throughout your stay your care will be provided by a team that may consist of the following:
i. Doctors
ii. Nurses
iii. Therapists e.g. occupational or physiotherapist
iv. Social Services
v. Other agencies/ professionals depending on your individual need
If you would like your carers to be involved in your care during your stay please discuss this with the care team on the ward who will be able to agree your care plans with you and your carers



G. Infection prevention and control
We take infection control very seriously – all patients and visitors must wash their hands at available sinks or use the alcohol gel at various points throughout the hospital. Visitors must not sit on beds – they should use the chairs provided. Thank you for your consideration on these points – it all helps us to prevent infection.
We would encourage you to ask your carers and staff if they’ve washed their hands. They will expect it, and by doing so you’re helping to control infection. If you have any concerns or questions on this topic, please speak to a nurse who will be able to support you further.

H.No smoking
We have a strictly no smoking policy. Patients and visitors must not smoke in the building or the grounds at any time.


l. Fire safety
In the event of a suspected fire, an alarm will sound. Please follow the instructions given by hospital staff who are regularly trained in fire and evacuation procedures. The fire alarms are also tested weekly. If you smell smoke or see a fire, please contact a nurse/member of staff immediately. Do not attempt to put the fire out.