Front Street Salon

UPDATE MONDAY 10.20 PM: Crews have completed repairs to the broken water main. The process to safely open the system back up to supply homes is underway.

We're receiving reports that many homes in the area have water service restored, although pressure may be low. Pressure will improve as the main system continues to come back on line.

We anticipate that service will be fully restored by 6 AM tomorrow (Tuesday). There may be a brief period of discoloration when water starts running in your home again.

Please note that the previously messaged boil water advisory will still be in effect for at least 48 hours:

- Boil all water used for cooking, drinking, or brushing teeth for at least one minute.
- Let it cool before consuming.
- Apply the same guidelines for water for animals.

We will let you know when the boil water advisory is officially lifted.

We apologize for the inconvenience. Thank you to everyone involved with the repair, getting us back on line, and making sure all were safe. We especially thank Dowagiac's residents and businesses for their patience.

_____________

UPDATE 8.20 PM: Bottled water for City residents impacted by the water main break is now available for pickup.

The distribution site is the Department of Public Works headquarters, located at 302 Wolf Street. ***PLEASE NOTE THE ADDRESS. This is the "new" HQ DPW moved into last year, across from the high school, NOT the former location***

Restating some information from our earlier update:

- Pickup will be available throughout the overnight hours.

- Customers requesting bottled water will need to present an ID, utility bill, or other piece of mail that matches the address on the utility account.

- This water is intended as a bridge to get customers through the period until service is restored. We're cautiously optimistic that will be no later than 9 AM tomorrow (Tuesday).

As always, we will provide additional updates on water service restoration as they become available.

_____________

UPDATE 6.50 PM: Crews continue to make progress on repairing the broken water main. Once that is complete, there's a process to get the system up and running safely before water reaches homes.

We're cautiously optimistic that service will be fully restored by 9 AM Tuesday, if not sooner. Also, the earlier release of temporary water from the Riverside standpipe is making its way through the system and should start reaching homes soon.

As repairs and service disruptions continue, we've confirmed that a large quantity of bottled water for impacted customers will arrive in Dowagiac for impacted customers by 8.30 PM tonight (Monday, October 26).

This water is intended as a bridge to get customers through the period until service is restored. It's not intended to carry people through the period between service restarting and the boil water advisory being lifted, which will likely be 48 hours after we're back up and running.

If you'd like bottled water, here's what to know:

- The pickup location will be released shortly before the trailer is on site (current ETA: 8.30 PM).

- Pickup will be available throughout the overnight hours.

- Customers requesting bottled water will need to present an ID, utility bill, or other piece of mail that matches the address on the utility account. Please gather that information in preparation for pickup.

We'll be back with you soon with more pickup details.

_____________

UPDATE 5.15 PM: The source of the water main break has been identified, and repairs began in the 4 PM hour. Every single available resource is solely focused on restoring service, but there is no firm ETA on a completed fix.

The water from the Riverside standpipe is currently filling the empty distribution system, and will reach homes when that is safely complete. As noted in our last update, we’ve been advised that could take hours.

Bottled water: We have a commitment of a full truckload of bottled water. That will be on its way to us from Lansing ASAP. There are multiple smaller shipments from closer locations on their way as well. It will likely be a few hours until we have quantities available. We will announce the pickup location at that time. We are activating after-hours staff to assist with distribution.

We understand this is frustrating. We will continue to keep you updated, and we appreciate your understanding as many people work to safely restore service.

_____________

UPDATE 3.50 PM: Veolia, the company that maintains the City’s water system, has opened the valve at the Riverside standpipe. However, we’ve learned that in order for that water to populate the system safely and not cause other problems, it could be several hours until that water hits all homes. Hydrants are being opened in key locations to release air from the system as it opens up.

We are very aware that it’s getting close to dinnertime and people need water. Multiple organizations have been working on securing a large quantity of bottled water, and we’ve received some commitments — we’re currently working on timing for delivery to a central location. We know we’ve done a few updates saying it’s coming soon, and we apologize for not having details for you at this time, but we’ve been trying to share the information we have as we have it. We’ll update you immediately when we have confirmed pickup details.

Crews continue to work hard to rectify the situation. We’ll continue to keep you updated. Thank you again for your patience.

_____________

UPDATE 2:40 PM: Crews have isolated the water main break and are working on diagnosing the issue for a fix. Now that the break has been isolated, we can open up the Riverside standpipe to deliver water to the system. If your water service has been out, it should resume momentarily. However, the boil water advisory still applies.

We do ask that you limit your water usage as much as possible until the water main break has been repaired, as there is not unlimited water in the standpipe.

As for bottled water for those without water service: We are close to confirming a large delivery and will share a pickup location as soon as possible.

Thank you for your understanding and patience.

_____________

EDIT 1:45 PM: As crews were investigating the water main break, a smell of diesel fuel in the air was noted. Our team brought in True’s environmental cleanup team, which has implemented protective measures for the creek. EGLE representatives are on site and confirm that all measures are in line with their recommendations. More information will be provided as it becomes available.

_____________

EDIT 12.25 PM: Emergency repairs on the water main may cause water outages for City of Dowagiac customers. We are actively working on getting a shipment of bottled water today that will be available for those customers impacted. We apologize for the inconvenience.

Also, due to a high volume of calls, phone calls to the City may not be connecting. We are aware of the pressure and outage issues and are working to resolve them as quickly and safely as possible.

_____________

EDIT 11.30 AM: Due to a confirmed water main break near Chestnut and Pennsylvania, a boil water advisory is in effect for all City of Dowagiac water customers until further notice. A loss of water pressure during a main break can allow bacteria to enter the water system. Bacteria are generally not harmful and are common throughout our environment, but we take any potential risk seriously.

All customers are advised to boil water used for drinking, cooking, and brushing teeth for at least one minute prior to consumption, until further notice.

The Michigan Department of Environment, Great Lakes, and Energy (EGLE), the agency that oversees our drinking water standards, has been notified, and the City is following its guidance. This order will remain in effect until further notice. We will provide updates as they’re available. You can find more information on the City website at https://www.cityofdowagiac.com/news_detail_T11_R253.php
____
ORIGINAL: Crews are on site investigating a potential water main break in the area of Chestnut and Pennsylvania. This potential water main break may be impacting water pressure for City water customers. We will keep you updated as information is available.

We will be closing due to no water downtown. A water main was hit and we have no way to shampoo clients. Thanks for your understanding.

Phones are down here at the salon. Please message us through Facebook or on our personal cells until we are back up and running. Sorry for the inconvenience.

The city is removing the brick walkway from our rear entrance. If you need any assistance getting around the construction, please do not hesitate to ask. 269-782-3589. We have been told the project should take about a week to complete. Thanks for your patience.

Front Street Salon does not take in full payments for any service through Facebook. Please take caution when people ask for money through social media. These scammers have been reported.

A very Happy Mother’s Day!!! Enjoy every moment of this beautiful day!

Our phones are down, please be patient as we try to get it back up and running!

Front Street Salon will have limited hours this coming week 3/30-4/5 due to spring break. Please call ahead if you need to stop in or for an appointment! Hope everyone has a safe and fun spring break!
~Jackie~Julie~Hailey~Cam

We have closed for the day! Stay safe out there if you must be out.

These are the only two I could get in, stop in soon if you want one to be yours!